Privacy Policy
Last Updated on 20 December 21
Protecting your privacy is very important to us. We have accordingly developed this Privacy Policy to
protect your personal information and keep it confidential.
This Privacy Policy (“Policy”) explains our policy regarding collection, use, disclosure and transfer of your
information by PinkBlue Supply Solutions Private Limited (“Company”) who operates the website (“Website”) and our Web/Mobile Applications My Med Store Pharmacy App
(“App1”) used by any “Pharmacy”, My Med Store (“App2”) used by any “Customer” who needs the
services from a Pharmacy.
We endeavor to comply with the laws of other countries but cannot and do not warrant that we do. We do
everything we reasonably can to protect your rights of privacy on the Website and the App controlled by
us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential
information made by third parties who are not subject to our control, for example, advertisers and
websites that have links to our Website/App. You should take note that the information and privacy
practices of our business partners, advertisers, sponsors, or other sites to which we provide hyperlinks,
may be different from ours. Our privacy policy is subject to change at any time without notice. To make
sure you are aware of any changes, please review this policy periodically.
We respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and
used by Website/App. You are advised to please read the Privacy Policy carefully. By accessing the
services provided by Website/App you agree to the collection and use of your data by Website/App in the
manner provided in this Privacy Policy.
We categorize information about you (collectively referred to as "Personal Information") as
1. Personal Information:
(a) Profiling Information:
The information which you provide when you register for a Service, which may include some or all of the
following: - Information about your personal identity such as gender, age, preferences, e-mail addresses,
likes and dislikes etc.; - Your financial information such as your banking details and any information
relating to your income levels; - Your contact details such as your physical addresses, postal addresses,
gps location, telephone and fax numbers and the like; and Your professional information such as your
Drug Licenses, GST Numbers, Registration certificates, Pharmacy type etc. (if applicable) - In the case of
Facebook aligned services (if so opted by you), publicly available information of your friends, their likes
and dislikes, etc.
(b) Payment and Account Information:
Your account history with us includes (without limitation) your business name (if applicable), logo (if
applicable), bank account details, vendor details, vendor preferences, product preferences and customer
details (such as their mobile numbers, names, gps locations, addresses), customer preferences,
customer setup (if applicable).
(c) Service Usage:
Information about your navigation using our Services, for example, the URLs of websites, which you visit
and from which you request downloads.
(d) Log information:
Information such as your web request, IP address, browser type, browser language, date, and time of the
(e) Transactional Information:
Transactional history (other than banking details) about your e-commerce activities, such as your
purchase order details, input order details etc.
(f) Correspondence Information:
Content, information about your correspondents, and the destination/origin of communications between
you and any other person using our Services, which include email communications, blog, chat room, and
discussion board communications, instant message communications, experts forum communications, fax
mail communications, membership of mailing lists, etc.
(g) User IDs:
Your usernames, passwords, mobile numbers, email addresses, and other security-related information
are used by you in relation to our Services.
(h) Stored Information:
Data either created by you or by a third party and which you wish to store on our servers such as image
files, documents, etc. We only collect your Personal Information to conduct our business and to enable us
to deliver and improve our Services. We do not for any reason whatsoever sell your Personal Information
to any third party or otherwise trade on it.
We will only disclose your Personal Information in accordance with this Privacy Policy. If we want to use it
for any other purpose, we will obtain your prior written consent. If you decline to submit personal
information to us, then we will unfortunately not be in a position to provide the Services to you. Any of
your information which you provide when you use certain Services and are to an open, public
environment or forum including (without limitation) any blog, community or discussion board, is not
confidential, does not constitute Personal Information, and is not subject to protection under Privacy
Policy. Since such public environments are accessible by third parties, it is possible that third parties may
collect and collate and use such information for their own purposes. You should accordingly be careful
when deciding to share any of your Personal Information in such public environments. Information, which
is disclosed publicly, is also shared with our affiliates, third-party service providers, sponsors of
competitions, etc. unless expressly stated otherwise. We are not liable to you or any third party for any
damages that you or any third party may suffer howsoever arising from your disclosure of Personal
Information in any public environment. You accordingly disclose information in a public environment at
your own risk.
2. Right To Collect:
By accepting the Terms of Service you agree that we may collect and store your Personal Information as
long as you use our Services subject to the limitations set out in this Privacy Policy.
2.1 We collect your Profiling and Account Information for the following reasons:
(a) We need your identity details, contact details, banking information, any preferences set and account
history to manage our relationship with you and provide Services to you. We may use this information for
suggesting products, vendors, promotional offers and schemes to you and also to send messages to you
via different platforms such as sms, whatsapp etc. We will only disclose this information as provided
(b) We use certain of your information in an aggregated form to compile statistical and demographical
profiles for our business and marketing activities. We may disclose such information about you, provided
that the information is in an aggregated form that is not capable of being used or interpreted in such a
manner as to identify you.
2.2 We collect and store your Service Usage and Transactional Information to:
(a) determine and verify the Service Charges payable by you and administer our relationship with you.
(b) comply with any statutory or regulatory requirement.
(c) compile statistical and demographical profiles about you for our business and marketing activities and
to customize our Services to you. While we are entitled to use such information about you for our own
internal business purposes without limitation, we will only disclose it in an aggregated form which is not
capable of being used or interpreted in such a manner as to identify you; and
(d) monitor your use of our Services for the purposes of ensuring compliance with our Terms of Service.
2.3 We collect and store your Correspondence Information and Personal Identifiers to:
(a) comply with our obligations under law; and
(b) monitor your use of our Services in order to ensure your compliance with our Terms of Service. Any
Personal Information which we collect and which we may use in an aggregated format ensuring you are
not individually identified is our property. We may use it, in our sole discretion and without any
compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof
to third parties. Sometimes we use "cookies" so that we can provide you with more customized
information when you return to our website. "Cookies" are used to store user preferences and to track
user trends, so as to enhance your interactive experience and generally improve our Services to you. You
can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether
or not to accept it. If you do accept a "cookie", you hereby agree to our use of any Personal Information
collected by us using that Cookie. You may update your Profiling Information at any time on the website.
You acknowledge and agree that in the interests of improving personalization and Service efficiency, we
may, under controlled and secure circumstances, share your Personal Information with our affiliates (an
entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity
which controls, is controlled by or is under common control with us).
2.4 We use your personal information to:
(a) help us provide personalized features, tailor our sites to your interest, for promotional offers through
our business associates and partners, to get in touch with you when necessary, to provide the services
requested by you, to preserve social history as governed by existing law or policy, direct our efforts for
product improvement, contact you as a survey respondent, notify you if you win any contest, send you
promotional materials from our contest sponsors or advertisers, recognize your access privileges to our
Web sites, track your entries in some of our promotions, sweepstakes, and contests to indicate a player's
progress through the promotion and to track entries, submissions, and status in prize drawings, make
sure that you don't see the same ad repeatedly, help diagnose problems with our server, administer our
Web sites, track your session so that we can understand better how people use our sites.
(b) We will not use your financial information for any purpose other than to complete a transaction with
you. We do not rent, sell or share your personal information and we will not disclose any of your
personally identifiable information to third parties unless: we have your permission, or to provide products
or services you've requested; or it is shared with our business associates and partners for promotional
offers; or to help investigate, prevent or take action regarding unlawful and illegal activities, suspected
fraud, potential threat to the safety or security of any person, violations of’s terms of use or to
defend against legal claims. We share your information with advertisers on an aggregate basis only.
(c) We share information such as your profile details (mentioned above in detail) and device id, between
different platforms of ours, including from our Android app to our web platform and the engagement tools
we use, through APIs at other integrations, to deliver personalized experiences to
you across our platforms, and to offer a unified experience.
(d) We share information such as your profile details, transaction history, set preferences if any, with the
Pharmacy partners with whom you have transacted to facilitate them to service your orders and promote
their store to you.
(e) We do not share information such as customer details, transaction history and preferences of one
pharmacy to the other.
3. General Exceptions:
If we are required to intercept, disclose, monitor and/or store your Personal Information:
(a) by law;
(b) to conduct our business;
(c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by
Such interception, disclosure, monitoring and storage may take place without your knowledge. In that
case, we will not be liable to you or any third party for any damages howsoever arising from such
interception, disclosure, monitoring and storage. In order to ensure that all our Users comply with the
Terms of Service, we may monitor your Personal Information to the extent that this may be required to
determine compliance and/or to identify instances of non-compliance. To ensure that the security and
integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring
may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify,
limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise
undesirable material or content. We may under certain circumstances procure an element of the Services
from a third party service provider. To the extent that it may be necessary, and solely for the purposes of
providing the Service to you, you agree that we may disclose to such third party any of your Personal
Information that may be necessary for the procurement of services from the third party.